Phone talk still play a vital role in today world work.
Very important to say your name, who you are and the purpose of the call.
Clear introduction and exchange info, no misunderstandings and friendly closings.
Expressions for having a request and to respond to a request:
Q: Could you…?
A: Yes, i’d be happy to.
Q: Do you…?
A: Certainly..
Q: Would you…?
A: Of course..
A: Not at all..
Expressions for clarifying info:
Q: I’am sorry, i missed that. What did you just say?
A: Oh, let me explain.
Q: Excuse me, i didn’t catch what you said. Could you say it again please?
A: I’d be happy to.
Q: Sorry, i am not sure i understand. What does that mean?
A: Certainly, what i mean is…
I’am sorry, i am unable to confirm at this time. I’ll get back to you as soon as i can.
Unfortunately, i’m not able to at this time. Could i call you back?
Sorry, i’m busy right now but will be happy to call you back.
Expressions when closing the call:
When closing the call use a friendly expression.
Thanks so much. I look forward speaking with you again. Goodbye!
It’s been great talking to you. Thank you! Good bye!
I’ve enjoyed that conversation and we’ll talk again soon. Good bye!